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elemental / by WEATHERCRAFT

1241 Beechworth-Wangaratta Road, Everton Upper VIC 3678

contact@weathercraft.com.au

Liquor Licence Number: 36151142

elemental / by WEATHERCRAFT and WEATHERCRAFT WINE are owned by Jones Ridge Pty Ltd (ABN 69 375 355 631)

© 2026 Jones Ridge Pty Ltd

elemental / by WEATHERCRAFT

Terms & Conditions

TERMS OF SERVICE

Last updated: 1 July 2026

OVERVIEW

Welcome to Weathercraft.

The terms “we”, “us” and “our” refer to Jones Ridge Pty Ltd ACN 614 116 004, trading as Weathercraft Wines and Elemental Wines.

Weathercraft operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Our online store is powered by Shopify, which enables us to provide these services to you.

These Terms of Service & Conditions, together with any policies referenced in them, describe your rights and responsibilities when you visit, interact with, purchase from or otherwise use our website, online store and related services.

Please read these Terms carefully, as they include important information about your legal rights, alcohol purchasing requirements, delivery conditions, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our website or services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our website or services.

SECTION 1 — WHO WE ARE

Weathercraft Wines and Elemental Wines are operated by:

Jones Ridge Pty Ltd
ACN 614 116 004
Trading as Weathercraft Wines and Elemental Wines
1241 Beechworth-Wangaratta Road
Everton Upper VIC 3678
Australia

Email: contact@weathercraft.com.au

International sales enquiries: inter-sales@weathercraft.com.au

SECTION 2 — LIQUOR LICENCE AND ALCOHOL SALES

Weathercraft Wines is operated by Jones Ridge Pty Ltd ACN 614 116 004, trading as Weathercraft Wines and Elemental Wines.

Weathercraft Wines holds a Victorian liquor licence number 36151142.

Under our licence, Weathercraft Wines is authorised to supply packaged liquor ordered by mail, telephone, facsimile transmission or internet, and to supply wine produced by us.

The supply of liquor is restricted to wine produced by the licensee.

Internet and electronic orders may be taken at any time on any day through our website, www.weathercraft.com.au.

SECTION 3 — LEGAL DRINKING AGE

You must be at least 18 years of age to purchase alcohol from Weathercraft Wines.

By accessing our website, placing an order, creating an account or otherwise using our services, you represent and warrant that:

you are at least 18 years of age;
you are legally permitted to purchase alcohol;
you are not purchasing alcohol on behalf of a person under 18 years of age; and
any person receiving a delivery of wine from us will be at least 18 years of age.

It is an offence to supply alcohol to a person under the age of 18 years, and it is an offence for a person under the age of 18 years to purchase or receive liquor.

Identification may be requested before, during or upon delivery. We may refuse, cancel or refund an order if we reasonably believe that the order has been placed by or on behalf of a person under 18 years of age, or if fulfilling the order would breach liquor licensing laws, delivery requirements or these Terms.

SECTION 4 — ACCESS AND ACCOUNT

To use certain parts of our website or services, including placing an order, joining a wine club, creating an account or accessing customer features, you may be asked to provide information such as your name, email address, billing address, delivery address, phone number, payment information and other relevant details.

You represent and warrant that all information you provide to us is true, accurate, current and complete.

You are responsible for maintaining the confidentiality and security of your account details and password. You are responsible for all activity that occurs through your account.

You must not transfer, sell, assign or licence your account to any other person.

We reserve the right to refuse service, close accounts, remove or edit content, cancel orders, or restrict access to our website or services where we reasonably believe there has been a breach of these Terms, misuse of our services, suspected fraud, unlawful conduct or a breach of liquor licensing requirements.

SECTION 5 — OUR PRODUCTS

We make every reasonable effort to provide accurate descriptions, images, tasting notes, vintage details, bottle sizes, alcohol information, prices and availability information for our wines and other products.

However, wine is an agricultural product and may vary by vintage, bottle age, storage conditions, production decisions and availability. Product images, label images, colours and packaging may also appear differently on your device or screen.

We do not warrant that the appearance, colour, packaging or presentation of a product will be exactly the same as shown on the website.

All product descriptions, prices and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We may limit the quantities of products available for purchase by any person, household, account, address, geographic region or jurisdiction, particularly where wines are limited, allocated, library releases, member releases or small-production wines.

SECTION 6 — ORDERS

When you place an order through our website, you are making an offer to purchase the products in that order.

Weathercraft reserves the right to accept or decline your order for any reason, including where:

the product is unavailable;
there has been a pricing, description or availability error;
payment cannot be processed;
we suspect fraud or misuse of our website;
we reasonably believe the order may breach liquor licensing laws or delivery requirements;
the order appears to be for commercial resale, unauthorised export or another purpose not permitted by these Terms; or
delivery cannot be made to the address provided.

Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Once an order has been accepted, packed or dispatched, we may not be able to accommodate cancellation or amendment requests.

If we do not accept your order, or if we make a change to or cancel your order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was placed.

Your purchases are subject to return, refund or exchange only in accordance with our Refund Policy and Shipping & Returns Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unauthorised export or supply to any person under 18 years of age.

SECTION 7 — PRICES, GST AND BILLING

All prices are listed in Australian dollars unless otherwise stated.

Unless otherwise stated, prices include GST where applicable.

Prices, discounts, offers and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation.

Shipping, handling and any other delivery charges will be shown at checkout where applicable.

We may offer promotions, discounts, member benefits, bundles or special offers from time to time. These may be subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the specific promotional terms will apply to the extent of the conflict.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our website.

You agree to promptly update your account and other information, including your email address, payment details and delivery address, so that we can complete your transactions and contact you as needed.

SECTION 8 — PAYMENT PROVIDER

Payments through our Shopify store are processed using Shopify Payments and/or other payment methods made available through Shopify from time to time.

By placing an order, you authorise the applicable payment provider to process your payment and you agree to comply with the relevant payment provider’s terms and conditions.

We do not store your full credit card details on our own systems. Payment information is processed securely through Shopify and its payment service providers.

You represent and warrant that:

the payment information you provide is true, correct and complete;
you are authorised to use the payment method provided;
charges incurred by you will be honoured by your bank, card issuer or payment provider; and
you will pay all charges incurred by you at the prices displayed at checkout, including any applicable shipping, handling and taxes.

SECTION 9 — SHIPPING AND DELIVERY

We currently ship website orders within Australia only.

Customers outside Australia who wish to purchase wine for personal use or consumption may contact us directly at inter-sales@weathercraft.com.au. International orders, where available, are assessed individually and are subject to separate pricing, shipping quotes, customs requirements, import duties, taxes, local laws and legal restrictions. We are not obliged to accept or fulfil any international order enquiry.

Domestic deliveries are usually sent by Australia Post and, in some cases, Aramex or another carrier.

Wine may be delivered to residential addresses, business addresses or PO boxes where accepted by the carrier.

Wine must be delivered to a person aged 18 years or over. Identification may be requested on delivery.

If no person aged 18 years or over is available to receive the delivery, the carrier may leave a collection card, redirect the parcel to a Post Office or parcel collection point, or attempt redelivery depending on the carrier’s process.

During warmer months, we prefer wine not to be left unattended. Our postal fee is intended to cover person-to-person or signature delivery where available.

Customers may provide delivery instructions or authority-to-leave instructions where available. However, wine must not be delivered to or left with a person under 18 years of age.

Where a customer authorises wine to be left unattended, the customer accepts the risk of loss, theft, heat damage or damage after delivery, to the extent permitted by law.

In Victoria, where required by law or carrier process, first-time recipients of wine may be required to sign for the delivery and provide evidence of age.

Liquor must not be delivered and left at unoccupied premises on the same day the order is received.

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, heat events, public holidays, incorrect delivery details, customs processing or events outside our reasonable control.

Shipping rates may change from time to time, including when we update our Shopify shipping configuration.

Further delivery information is set out in our Shipping & Returns Policy.

SECTION 10 — HEAT, WEATHER AND DELIVERY CONDITIONS

Wine is sensitive to heat, sunlight and extreme temperature conditions.

We take reasonable care when packing and dispatching wine. However, once wine is in transit, delivery conditions may be affected by weather, carrier handling, delays, public holidays or other events outside our reasonable control.

During periods of extreme heat or unsuitable delivery conditions, we may delay dispatch to protect the quality of the wine. If this occurs, we will dispatch your order when conditions are more suitable.

If you provide authority to leave wine unattended, you acknowledge that wine may be exposed to heat, sunlight, theft or other damage after delivery, and you accept that risk to the extent permitted by law.

SECTION 11 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are handled in accordance with our Refund Policy and Shipping & Returns Policy.

Nothing in these Terms excludes, restricts or modifies any consumer rights that cannot be excluded under the Australian Consumer Law or any other applicable law.

If a product is faulty, damaged, incorrectly supplied or otherwise subject to a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy.

To request a return, refund or exchange, please contact us using the contact details provided on our website and include your order number, contact details, a description of the issue and, where relevant, photographs of the product or packaging.

We may require proof of purchase before assessing a return, refund or exchange request.

SECTION 12 — WINE CLUB, MEMBERSHIPS AND ALLOCATIONS

From time to time, Weathercraft may offer wine club memberships, release allocations, member-only offers, priority access, discounts, special packs, tasting offers or other customer benefits.

Wine club benefits, release timing, minimum purchase requirements, discounts, shipping arrangements, cancellation rights, payment arrangements and member obligations will be set out in the specific wine club terms, offer details or sign-up information available at the time.

Unless expressly stated at sign-up, wine club membership does not create an automatic recurring payment arrangement.

If we introduce automatic recurring payments, subscription billing or scheduled wine club charges in the future, the relevant terms, billing frequency, cancellation process and customer authorisations will be disclosed before sign-up.

We reserve the right to amend, suspend, close or discontinue any wine club, membership tier, benefit, allocation or offer at any time, subject to any rights you may have under applicable law.

Wine club offers are subject to product availability. As a small producer, some wines may be limited, allocated or unavailable.

SECTION 13 — INTELLECTUAL PROPERTY

Our website and services, including but not limited to all trademarks, logos, brands, text, images, graphics, product reviews, tasting notes, video, audio, design, layout, selection and arrangement, are owned by Weathercraft, its affiliates or licensors and are protected by Australian and international intellectual property laws.

These Terms permit you to use our website and services for personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scrape, copy or otherwise exploit any material on our website without our prior written consent.

Nothing in these Terms grants you any licence or rights in any intellectual property owned by Weathercraft, Shopify or any third party, except as expressly set out in these Terms.

Weathercraft’s names, logos, product names, service names, designs and slogans are trademarks or branding of Weathercraft or its affiliates or licensors. You must not use them without our prior written permission.

Shopify’s name, logo, product names, service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs and slogans on our website are the property of their respective owners.

SECTION 14 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, features, applications, payment services, shipping services, analytics tools, review tools, marketing tools, age-verification tools, cookie tools or other services offered by third parties.

We do not control all aspects of these third-party tools and services.

You acknowledge and agree that third-party tools and services may be provided “as is” and “as available”, and that your use of them may be subject to separate third-party terms and privacy policies.

We are not responsible for any loss, damage or issue arising from your use of third-party tools or services except to the extent required by law.

We may also offer new features, tools, resources or services through the website in the future. Those new features will also be subject to these Terms unless separate terms apply.

SECTION 15 — THIRD-PARTY LINKS

Our website may contain links to websites, content, platforms, tools or resources operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, security or practices of third-party websites or services.

If you access third-party websites or services through links on our website, you do so at your own risk.

We are not liable for any harm, loss or damage related to your access to third-party websites or your purchase or use of products, services, resources or content from third parties.

Please review third-party terms, policies and practices before you engage in any transaction with them.

SECTION 16 — RELATIONSHIP WITH SHOPIFY

Weathercraft’s online store is powered by Shopify, which enables us to provide our online store and related services to you.

However, any sales and purchases you make through our store are made directly with Weathercraft.

By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Weathercraft, including any injury, damage or loss resulting from products or services purchased from Weathercraft.

To the extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Weathercraft.

SECTION 17 — PRIVACY POLICY

Personal information collected through our website and services is handled in accordance with our Privacy Policy.

Because our online store is powered by Shopify, Shopify may also collect and process personal information in order to provide and improve the services made available through our website.

Information you submit through our website may be transmitted to, stored by or shared with Shopify and other third-party service providers, including service providers located outside Australia, where necessary to provide our services, process payments, fulfil orders, manage customer accounts, support marketing preferences, improve website functionality or comply with legal obligations.

Please review our Privacy Policy for more information about how we collect, use, disclose and protect personal information.

SECTION 18 — FEEDBACK, REVIEWS AND CUSTOMER CONTENT

If you submit, upload, post, email or otherwise provide reviews, comments, feedback, ideas, suggestions, photographs, testimonials, proposals or other content to us, you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute, display and otherwise use that content in any medium for any purpose, including operating, improving and promoting Weathercraft and our services.

You represent and warrant that:

you own or have all necessary rights to the content you submit;
your content is accurate to the best of your knowledge;
your content does not infringe any third-party rights;
your content is not unlawful, misleading, defamatory, abusive, obscene or otherwise objectionable; and
you have disclosed any compensation, incentive or benefit received in connection with your content.

We may, but are not obliged to, monitor, edit or remove customer content that we determine to be unlawful, offensive, misleading, defamatory, inappropriate, infringing or otherwise in breach of these Terms.

You are solely responsible for any content you submit and its accuracy.

SECTION 19 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in our services that contains typographical errors, inaccuracies or omissions.

These may relate to product descriptions, vintage information, tasting notes, alcohol information, pricing, promotions, offers, shipping charges, transit times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions, and to change, update or cancel orders if any information is inaccurate at any time, including after you have submitted an order.

We are not obliged to update, amend or clarify information except as required by law.

SECTION 20 — PROHIBITED USES

You may use our website and services for lawful purposes only.

You must not use our website or services:

for any unlawful, fraudulent or malicious purpose;
to purchase or attempt to purchase alcohol if you are under 18 years of age;
to purchase alcohol for, or supply alcohol to, a person under 18 years of age;
to breach any applicable law, regulation, rule or ordinance;
to infringe or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, intimidate or discriminate against any person;
to submit false or misleading information;
to upload or transmit viruses, malware or malicious code;
to spam, phish, pharm, pretext, crawl, scrape or interfere with the operation of our website;
to collect or track personal information of others;
to impersonate any person or entity;
to interfere with or circumvent the security features of our website or services;
to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our written permission; or
to engage in conduct that restricts or inhibits anyone’s use or enjoyment of our website or services, or that may harm Weathercraft, Shopify or users of the website.

We reserve the right to suspend, disable or terminate your account or access to our website at any time, without notice, if we determine that you have violated these Terms.

SECTION 21 — AUTOMATED TOOLS, BOTS AND AGENTS

You must not use any robot, spider, scraper, crawler, data-gathering tool, extraction tool, automated device, artificial intelligence tool, agentic AI system or other automated process to access, copy, monitor, interact with or extract material from our website without our prior written consent.

Any authorised automated tool must identify itself accurately and comply with all technical restrictions, robot exclusion headers, security measures and instructions we provide.

You must not use any automated tool to circumvent access restrictions, complete or bypass CAPTCHAs, mimic human behaviour, overload our systems, interfere with our website or misrepresent the nature of the access.

We may block, limit or restrict automated access at any time.

SECTION 22 — TERMINATION

We may terminate these Terms or suspend, disable or terminate your access to our website or services, in whole or in part, at any time if we reasonably believe you have breached these Terms, misused our services, engaged in unlawful conduct, breached liquor licensing requirements or created risk for Weathercraft, Shopify, our customers or third parties.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 23 — DISCLAIMER OF WARRANTIES

The information presented on or through our website and services is made available for general information purposes.

We make reasonable efforts to keep information accurate and current, but we do not warrant the accuracy, completeness or usefulness of all information on the website.

Any reliance you place on information on our website is at your own risk.

Except as expressly stated by Weathercraft or as required by law, our website, services and products are provided “as is” and “as available”, without any representation, warranty or condition of any kind, either express or implied.

We do not guarantee, represent or warrant that your use of our website or services will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot be excluded, restricted or modified under Australian Consumer Law or other applicable law.

SECTION 24 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Weathercraft, its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages of any kind, including loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or similar damages.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability or otherwise, and whether arising from your use of our website, services or products purchased through the website.

Nothing in these Terms excludes, restricts or modifies any liability that cannot be excluded, restricted or modified under Australian Consumer Law or other applicable law.

Where our liability cannot be excluded but may be limited, our liability is limited to the maximum extent permitted by law.

SECTION 25 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Weathercraft, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any losses, damages, liabilities, claims, expenses or legal costs arising out of or related to:

your breach of these Terms;
your violation of any law or the rights of a third party;
your misuse of our website or services;
your provision of false, misleading or incomplete information;
your breach of liquor licensing requirements; or
your supply or attempted supply of alcohol to a person under 18 years of age.

We will notify you of any indemnifiable claim where reasonably practicable. A failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced.

We may control the defence and settlement of any claim at your expense, including the choice of legal representatives, but we will not settle any claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld.

You agree to cooperate in the defence of indemnified claims, including by providing relevant documents and information.

SECTION 26 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law.

Any unenforceable portion will be deemed severed from these Terms, and the remaining provisions will continue in full force and effect.

SECTION 27 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted by us on our website or in respect of our services, constitute the entire agreement between you and us and govern your use of our website and services.

These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

SECTION 28 — ASSIGNMENT

You may not delegate, transfer or assign these Terms, or any of your rights or obligations under them, without our prior written consent.

Any attempted assignment without our consent will be void.

We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a business restructure, sale, merger, transfer of assets or change in service providers.

SECTION 29 — GOVERNING LAW

These Terms of Service & Conditions and any separate agreements whereby we provide services or products to you are governed by the laws of Victoria, Australia.

You and Weathercraft submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

SECTION 30 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Where required by law, we will notify you of material changes to these Terms.

Your continued use of or access to our website or services after any changes are posted constitutes acceptance of those changes.

SECTION 31 — CONTACT INFORMATION

Questions about these Terms should be sent to us at:

Weathercraft Wines
Jones Ridge Pty Ltd ACN 614 116 004
Trading as Weathercraft Wines and Elemental Wines
1241 Beechworth-Wangaratta Road
Everton Upper VIC 3678
Australia

Email: contact@weathercraft.com.au

International sales enquiries: inter-sales@weathercraft.com.au

Liquor licence number: 36151142

elemental / by WEATHERCRAFT

Shipping & Returns

Shipping

SHIPPING POLICY

Last updated: 1 July 2026

OVERVIEW

This Shipping Policy applies to purchases made through the Weathercraft Wines and Elemental Wines online store.

Weathercraft Wines and Elemental Wines are operated by Jones Ridge Pty Ltd ACN 614 116 004, trading as Weathercraft Wines and Elemental Wines.

Weathercraft Wines holds a Victorian liquor licence number 36151142.

All wine orders are subject to Australian liquor licensing laws and delivery requirements. You must be at least 18 years of age to purchase or receive wine from us.

DOMESTIC SHIPPING

We currently ship website orders within Australia only.

Domestic deliveries are usually sent by Australia Post and, in some cases, Aramex or another suitable carrier.

Wine may be delivered to:

residential addresses;
business addresses; and
PO boxes, where accepted by the carrier.

Please ensure your delivery details are correct at checkout. We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery information.

INTERNATIONAL SHIPPING ENQUIRIES

International shipping is not currently available as a standard checkout option on our website.

Customers outside Australia who wish to purchase wine for personal use or consumption may contact us directly at:

inter-sales@weathercraft.com.au

International orders, where available, are assessed individually and are subject to separate pricing, shipping quotes, customs requirements, import duties, taxes, local laws and legal restrictions.

We are not obliged to accept or fulfil any international order enquiry.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout.

Our shipping rates may vary depending on:

delivery location;
number of bottles ordered;
wine club status or member offer;
carrier availability;
promotional shipping offers; and
changes to Shopify shipping configuration.

Shipping rates may change from time to time without notice.

Where free or discounted shipping is offered, it will apply only to eligible orders and delivery regions as stated at the time of purchase.

DELIVERY TIMEFRAMES

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

destination;
carrier service levels;
regional or remote delivery routes;
public holidays;
weather conditions;
heat events;
carrier delays;
incorrect delivery details;
seasonal demand; and
circumstances outside our reasonable control.

We are not liable for delays caused by carriers, weather events, public holidays or other matters outside our reasonable control.

ALCOHOL DELIVERY REQUIREMENTS

Wine must be delivered to a person aged 18 years or over.

Identification may be requested on delivery.

By placing an order, you confirm that:

you are at least 18 years of age;
you are legally permitted to purchase alcohol;
you are not purchasing wine for a person under 18 years of age; and
the person receiving the delivery will be at least 18 years of age.

If no person aged 18 years or over is available to receive the delivery, the carrier may leave a collection card, redirect the parcel to a Post Office or parcel collection point, or attempt redelivery depending on the carrier’s process.

In Victoria, where required by law or carrier process, first-time recipients of wine may be required to sign for delivery and provide evidence of age.

Liquor must not be delivered to or left with a person under 18 years of age.

Liquor must not be delivered and left at unoccupied premises on the same day the order is received.

SIGNATURE DELIVERY AND COLLECTION CARDS

During warmer months, we prefer wine not to be left unattended.

Our standard postal fee is intended to cover person-to-person or signature delivery where available.

If no one is available to receive the parcel, Australia Post will usually take the parcel to the nearest Post Office or collection point and leave a collection card in the mailbox. Carrier processes may vary depending on the address, delivery route and service used.

Please collect your parcel promptly once a collection card or tracking notification has been issued.

AUTHORITY TO LEAVE

Customers may provide delivery instructions or authority-to-leave instructions where available.

However, wine must not be delivered to or left with a person under 18 years of age, and delivery must comply with liquor licensing laws and carrier requirements.

Where a customer authorises wine to be left unattended, the customer accepts the risk of loss, theft, heat damage or other damage after delivery, to the extent permitted by law.

Weathercraft Wines, Elemental Wines, Australia Post, Aramex and any other carrier used are not responsible for wine left unattended where authority-to-leave instructions have been provided and lawfully followed.

We may decline to follow authority-to-leave instructions where doing so would breach liquor delivery requirements, carrier rules, weather-related handling concerns or our own delivery standards.

WARM WEATHER SHIPPING

Wine is sensitive to heat.

During warmer months or periods of extreme weather, we may delay dispatch to help protect the quality of your wine.

We may also avoid dispatching wine immediately before weekends, public holidays or known heat events where there is a risk that parcels may sit in a depot, van, Post Office or collection point for an extended period.

If dispatch is delayed due to heat or weather concerns, we will send your order when conditions are more suitable.

If you request authority-to-leave during warm weather, you accept the risk that wine may be exposed to heat, sunlight or unsuitable conditions after delivery.

LOST, DELAYED OR MISSING PARCELS

If your parcel appears lost, significantly delayed or incorrectly delivered, please contact us at:

contact@weathercraft.com.au

Please include:

your order number;
your name and contact details;
the delivery address;
tracking information, if available; and
a brief description of the issue.

We will investigate with the carrier where appropriate.

Please note that carrier tracking and delivery scans may not always update immediately.

UNCOLLECTED OR RETURNED PARCELS

If a parcel is returned to us because it was not collected, the delivery address was incorrect, delivery was refused, or no eligible person was available to receive it, we will contact you to discuss next steps.

Additional shipping charges may apply if the order needs to be resent.

Refunds for uncollected or returned parcels are handled under our separate Refund Policy.

WINE CLUB SHIPPING

Wine club shipping arrangements may differ from standard online store shipping.

Wine club shipping rates, inclusions, timing and delivery arrangements will be set out in the relevant wine club offer, release communication, membership information or checkout details.

Unless expressly stated otherwise, wine club shipments remain subject to this Shipping Policy, alcohol delivery requirements, age verification requirements and carrier processes.

REFUNDS, RETURNS AND DAMAGED GOODS

Refunds, returns, exchanges, damaged goods and wine quality issues are handled under our separate Refund Policy.

Please refer to our Refund Policy for information about faulty products, damaged deliveries, change of mind returns, refunds, exchanges and your rights under Australian Consumer Law.

CONTACT US

For shipping or delivery enquiries, please contact:

Weathercraft Wines
Jones Ridge Pty Ltd ACN 614 116 004
Trading as Weathercraft Wines and Elemental Wines
1241 Beechworth-Wangaratta Road
Everton Upper VIC 3678
Australia

Email: contact@weathercraft.com.au

International sales enquiries: inter-sales@weathercraft.com.au

Liquor licence: Victorian renewable limited licence no. 36151142

Returns

RETURN & REFUND POLICY

Last updated: 1 July 2026

OVERVIEW

This Return & Refund Policy applies to purchases made through the Weathercraft Wines and Elemental Wines online store.

Weathercraft Wines and Elemental Wines are operated by Jones Ridge Pty Ltd ACN 614 116 004, trading as Weathercraft Wines and Elemental Wines.

We want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can assess the issue and work with you on an appropriate solution.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.

CHANGE OF MIND

We do not generally offer refunds or exchanges for change of mind.

This includes where:

you ordered the wrong wine;
you changed your mind after placing your order;
you no longer want the wine;
you selected the wrong delivery address;
you failed to collect the parcel within the carrier’s collection period;
the wine was left unattended following authority-to-leave instructions; or
the wine was not stored appropriately after delivery.

However, please contact us if there is an issue with your order and we will assess the matter fairly.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, leaking, broken or incorrectly supplied, please contact us within 21 days of your order date at:

contact@weathercraft.com.au

Please include:

your order number;
your name and contact details;
a description of the issue;
photographs of the damaged item, packaging and shipping label; and
any relevant carrier notification or tracking information.

We may request further information to help us assess the issue.

Where appropriate, we may offer a replacement, refund, credit or another remedy in accordance with your rights under Australian Consumer Law.

WINE QUALITY ISSUES

Wine is a natural and living product. It can be affected by closure condition, storage, temperature, bottle variation and transport conditions.

If you believe a bottle is faulty, corked, oxidised, heat affected or otherwise not as expected, please contact us at:

contact@weathercraft.com.au

Please include:

your order number or proof of purchase;
the wine name and vintage;
a description of the issue;
photographs of the bottle, label and closure if relevant; and
details of how the wine has been stored since delivery.

We assess wine quality concerns on a case-by-case basis.

Please do not dispose of the bottle or remaining wine until we have had an opportunity to assess the issue, as we may request that the bottle be returned.

RETURNS

Please contact us before returning any item.

Returns should be sent to:

Weathercraft Wines
1241 Beechworth-Wangaratta Road
Everton Upper VIC 3678
Australia

You are responsible for your own shipping costs when returning an item unless the product is faulty, damaged, incorrectly supplied or otherwise covered by a consumer guarantee under Australian Consumer Law.

Original shipping costs are non-refundable unless required by law.

If you are returning wine or any item valued over $100, we recommend using a trackable shipping service and appropriate packaging. We cannot guarantee that we will receive returned items sent without tracking.

EXCHANGES

If you need to exchange an item, please contact us within 21 days of your order date at:

contact@weathercraft.com.au

Exchanges are assessed case by case and are subject to product availability.

As we are a small producer, some wines are limited, allocated, vintage-specific or no longer available. If the same wine is unavailable, we may offer a suitable alternative, store credit, refund or another appropriate remedy depending on the circumstances.

REFUNDS

If a refund is approved, it will generally be processed back to the original payment method used at checkout.

Please allow time for your bank, card issuer, Shopify Payments or payment provider to process and return the funds to your account.

Shipping charges are generally non-refundable unless required by law or unless the refund relates to a faulty, damaged or incorrectly supplied product.

UNCOLLECTED OR RETURNED PARCELS

If a parcel is returned to us because it was not collected, the delivery address was incorrect, delivery was refused, or no eligible person was available to receive it, we will contact you to discuss next steps.

Additional shipping charges may apply if the order needs to be resent.

Refunds for uncollected or returned parcels are assessed case by case and may exclude:

original shipping costs;
return shipping costs;
carrier fees; and
any loss or damage caused by delayed collection or failed delivery,

except where required by law.

AUTHORITY TO LEAVE

Where a customer provides authority-to-leave instructions and the parcel is lawfully left unattended, the customer accepts the risk of loss, theft, heat damage or other damage after delivery, to the extent permitted by law.

Weathercraft Wines, Elemental Wines, Australia Post, Aramex and any other carrier used are not responsible for wine left unattended where authority-to-leave instructions have been provided and lawfully followed.

WARM WEATHER AND HEAT DAMAGE

Wine is sensitive to heat.

During warmer months or periods of extreme weather, we may delay dispatch to protect the quality of your wine.

If a customer requests authority-to-leave, fails to collect a parcel promptly, provides incorrect delivery information, or otherwise causes the wine to be exposed to heat after dispatch or delivery, we may decline to provide a refund or replacement unless required by law.

If you believe wine has been heat affected during transit, please contact us as soon as possible with your order number, photographs and details of the issue.

GIFTS

If wine was purchased as a gift, refund or exchange requests should usually be made by the original purchaser.

Where appropriate, we may offer a replacement, exchange or credit to the recipient, but refunds will generally be processed to the original payment method used for the order.

SALE ITEMS, PROMOTIONS AND LIMITED RELEASES

Sale items, promotional items, limited releases, museum wines, library wines and allocated wines are subject to the same consumer guarantee protections as all other products.

However, we do not offer refunds or exchanges for change of mind on these items unless required by law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

CONTACT US

For returns, refunds, exchanges, damaged goods or wine quality concerns, please contact:

Weathercraft Wines
Jones Ridge Pty Ltd ACN 614 116 004
Trading as Weathercraft Wines and Elemental Wines
1241 Beechworth-Wangaratta Road
Everton Upper VIC 3678
Australia

Email: contact@weathercraft.com.au

Liquor licence: Victorian licence no. 36151142

elemental / by WEATHERCRAFT

Privacy Policy

Last updated: August 6, 2026

Weathercraft operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Weathercraft is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +61 3 5727 0518 or email us at concierge@weathercraft.com.au or contact us at 1241 Beechworth-Wangaratta Road, Everton Upper VIC 3678, Australia